“We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi

If you are seeking to work hard and pursue excellence, then you might be right for our team! We are seeking a proactive and detail-oriented Web Hosting Support Engineer to join our team. The ideal candidate will be responsible for maintaining, troubleshooting, and improving the functionality of websites while ensuring optimal user experiences. This role requires technical expertise, problem-solving skills, and a commitment to delivering top-notch support to clients and internal stakeholders.

Key Responsibilities:

Website Maintenance and Support:

• Monitor website performance, uptime, and security.
• Troubleshoot and resolve website issues, including bugs, broken links, and hosting/server problems.
• Ensure websites remain updated with the latest content, features, and security patches.

Client Support:

• Provide technical assistance to clients via email, phone, or support ticketing systems.
• Diagnose and resolve client-reported website issues efficiently.
• Document solutions and create user-friendly guides for common issues.

Website Optimization:

• Analyze website performance metrics and implement optimizations for speed and SEO.
• Identify and fix issues affecting site usability or accessibility.

Collaboration and Communication:

• Work closely with developers, designers, and content teams to implement site updates.
• Collaborate with hosting providers and third-party vendors for escalated issues.
• Keep stakeholders informed about the status and progress of ongoing support requests.

Technical Management:

• Manage and configure website hosting, domains, and SSL certificates.
• Ensure backup systems are functioning properly and perform regular restorations for testing.
• Stay updated on web technologies and trends to improve support capabilities.

Required Skills and Qualifications:

Technical Expertise:

• Proficiency in HTML, CSS, JavaScript, and PHP.
• Experience with CMS platforms like WordPress, Drupal, or Joomla.
• Familiarity with web hosting, server management tools (e.g., cPanel, Plesk), and DNS configurations.
• Understanding of performance optimization tools (e.g., caching, CDN, image compression).
• Working knowledge of Linux operating systems, including file system structure, command-line operations, permissions, and basic administration.
• Understanding of core networking concepts including IP addressing, routing, DNS, and ports.
• Familiarity with network troubleshooting tools such as ping, traceroute, netstat, and dig.
• Awareness of firewall rules, NAT, and basic network security practices.
• Experience with web servers such as Apache and Nginx, including virtual host configuration and performance tuning.
• Knowledge of proxy servers and caching mechanisms (e.g., reverse proxies, browser/server-side caching).
• Experience managing mail services, including configuring MX records, troubleshooting email delivery issues, and familiarity with G Suite.
• Ability to perform website and email migrations across hosting environments.
• Experience with MySQL database administration, including migrations 
• Proficiency in manual backup and restoration of files and databases
• Cloud experience, especially with AWS and commonly used services such as EC2, S3, Route 53, CloudFront, and RDS.
• Experience working with different hosting providers (e.g., GoDaddy, Network Solutions)
• Experience in domain management, including domain transfers and redirection
• Experience working with SSL certificate installation and configuration across different hosting environments.

Problem-Solving Abilities:

• Strong troubleshooting and debugging skills.
• Ability to identify and resolve cross-browser and device compatibility issues.

Customer-Centric Approach:

• Excellent verbal and written communication skills.
• A collaborative attitude and ability to explain technical concepts to non-technical users.

Additional Preferred Skills:

• Basic understanding of SEO best practices.
• Experience with version control systems like Git.
• Familiarity with web analytics tools like Google Analytics.
• Linux administration experience.

MyAdvice

"We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence.” — Vince Lombardi

At MyAdvice, we’re not just helping businesses grow — we’re building a smarter way to do it. Our AI-powered Success Center is a profitability engine that empowers service professionals to add revenue without adding cost. Through intelligent marketing, automation, and streamlined operations, we help our clients convert more opportunities, work more efficiently, and scale sustainably.

With over 20 years of expertise and a culture built on grit, growth, and accountability, we’ve evolved from digital marketing roots into a true growth system company. Our platform replaces fragmented tools and disconnected efforts with a unified, data-driven engine — all designed to drive measurable ROI and long-term client success.
We believe in building a company as dynamic and resilient as the clients we serve. That starts with people.

We are deeply committed to inclusion and diversity. We know the most creative solutions come from different voices, perspectives, and lived experiences. Studies show some people may hesitate to apply unless they meet every qualification. If you bring grit, curiosity, and a commitment to learning — we want to hear from you. Skills can be taught. Mindset matters more.

As a performance-driven organization experiencing rapid growth, we value transparency, teamwork, and relentless improvement. We champion career development, continuous learning, and work-life balance — all within a collaborative, energizing environment where your work makes a real impact.

At MyAdvice, your ideas matter. Your growth matters. And your effort drives real outcomes for our clients and company alike.